Winferno Software's Privacy Policy

Capital Intellect is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent,non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site www.winferno.com. Because this web site wants to demonstrate its commitment to your privacy, they have agreed to disclose their information practices and have their privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should contact us at http://www.winferno.com/re/support.asp. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://truste.org/consumers/watchdog_complaint.php . TRUSTe will then serve as a liaison with the Web site to resolve your concerns.

The TRUSTe program covers only information that is collected through this Web site, and does not cover information that may be collected through software downloaded from the site.

This Privacy Policy was last updated on 11/28/2005.

Information Collection & Use

Orders
If you purchase a product or service from us, we require certain personally identifiable information from you on our order form. You must provide contact information such as name, email, and shipping address and financial information such as credit card number, and expiration date.

We use this information for billing purposes and to fill your orders which include downloadable software with links sent to customers by email. If we have trouble processing an order, we will use this information to contact you. We may also contact you if we find that you are experiencing problems downloading software you purchase from us.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice and Opt-out."

Communications from the Site
Special Offers and Updates
In order to make sure that our customers have the most complete and up to date versions of software, we will occasionally send you information on software upgrades, products, special deals, and promotions. You can sign up for these emails from us on our registration page.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice and Opt-out."

Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. Service related announcements are only sent when there is a problem or potential problem with software you have purchased from us.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. Please see "Choice and Opt-out."

Customer Service
Based upon the personally identifiable information you provide us, we will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, or by phone when requested

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)
We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.

Personally Identifiable Information
Agents
We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. While agents have access to personally identifiable information for the previously mentioned purposes, these companies do not retain, share, store or use personally identifiable information for any other purposes.

Service Providers
We use other third parties to provide fulfillment services such as CDs from our site. When you sign up for CD delivery, we will share your contact information including, name, email address, shipping address and phone number as necessary for the third party to provide that service. Third parties are occasionally used to complete email campaigns to customers.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Customer Testimonials
We post customer testimonials on our website which may contain personally identifiable information such as the customer name. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial.

Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site

Choice/Opt-out

We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference once you receive any promotional communications from us.

If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in each communication or by contacting us at http://www.winferno.com/re/support.asp

You will be notified when your personal information is collected by any third party that is not our agent/service provider so you can make an informed choice as to whether or not to share your information with that party.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically collected data to personally identifiable information.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. [We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. For information about cookies please click on the link that follows: http://www.microsoft.com/info/cookies.msp

We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Capital Intellect. Please be aware that we, Capital Intellect, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by visiting our Customer Support at http://www.winferno.com/re/support.asp or by contacting us by postal mail at the contact information listed below.

Security

The security of your personal information is important to us. When you enter sensitive information such as credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link: http://searchsecurity.techtarget.com/sDefinition/0,,sid14_gci343029,00.html

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us at http://www.winferno.com/re/support.asp

Business Transitions

In the event Capital Intellect goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at: http://www.winferno.com/re/support.asp

You may also mail us your questions or suggestions to us at the following address:
Privacy at Winferno Software
179 South Street
Boston, MA 02111